FAQ

Product Safety

Our formulas are made specifically for XL breeds with sensitive skin. We use organic oats, manuka honey, and aloe vera, with no sulfates, parabens, or synthetic fragrances. Every bottle is tested for quality and performance.

Yes, they are safe for all breeds and sizes. While we specialize in large and giant breeds, the pH-balanced formula is gentle enough for smaller dogs and puppies over 9 weeks.

Absolutely. Our formulas are soap-free and pH-balanced, making them safe around the eyes, nose, and ears. Still, we always recommend rinsing thoroughly and avoiding direct contact with the eyes.

Never. We use natural botanical extracts only, and no artificial colors or synthetic fragrances that can irritate sensitive skin or overwhelm dogs' strong sense of smell.

Yes. Unlike harsh commercial shampoos, ours are designed for regular use without stripping natural oils—perfect for active dogs who get dirty often.

Ingredients & Testing

Our grooming products are Made in the USA, formulated and manufactured in accordance with FDA guidelines and FDA cosmetic labeling regulations. Each formula uses globally sourced, certified organic ingredients like manuka honey from New Zealand and finely ground oats from Western Australia. All batches are tested for safety and quality both in the U.S. and at CAL Labs in Toronto, Canada, ensuring compliance with both U.S. and Canadian cosmetic standards.

Never. We are 100% cruelty-free. Our products are tested in labs, not on animals, and verified safe for canine use under cosmetic guidelines.

We shared Pawlysh samples with veterinarians and professional groomers before launch, and the feedback was overwhelmingly positive. Vets highlighted the clean ingredient list and skin-calming benefits of manuka honey, oats, and aloe, while groomers praised how easily the shampoo lathers, how well the conditioner detangles, and how coats stay soft and fresh longer between appointments. Their approval gives us confidence that Pawlysh delivers both safety and results where it matters most.

We use plant-based, COSMOS/ECOCERT-approved preservatives that extend shelf life without compromising safety. No formaldehyde donors or parabens.

Yes. Our hero ingredients—certified organic manuka honey, organic oats, and cold-extracted aloe vera—are chosen for purity, performance, and skin benefits. We avoid synthetics unless necessary for stability.

Grooming Advice

We recommend bathing your dog with Pawlysh once a week. Regular weekly washing helps keep the skin healthy, reduces irritation, and prevents buildup of dirt, allergens, and odors — especially in large and XL breeds with dense coats. Grooming appointments are usually spaced weeks apart, so an at-home weekly bath bridges the gap, keeping your dog comfortable and looking their best. Think of it like your own routine: we use creams, shampoos, and conditioners on our hair and skin daily to stay clean and hydrated — why wouldn’t we give our dogs the same care at least once a week? With gentle, vet-approved ingredients like manuka honey, oats, and aloe, Pawlysh is safe for frequent use without stripping the coat.

Yes. Our oatmeal base soothes irritation, while honey and aloe deeply hydrate. Many customers report visible relief after just 1–2 uses.

A generous handful goes a long way. The formula spreads easily when lathered on wet fur. Our bottles are sized and priced for giant breed coverage.

Apply to wet fur after shampooing, focusing on dry or tangled areas. Let it sit for 2–3 minutes before rinsing. It doubles as a leave-in for extra hydration on coarse coats.

Yes. Our Signature Conditioner loosens the undercoat and helps detangle long fur. Weekly brushing plus our formula means easier grooming and less hair everywhere. For best results, we also recommend using a grooming glove while shampooing and conditioning — it helps lift loose undercoat, distribute product evenly, and leaves the coat smoother and healthier.

Breed Specific Notes

Yes. That’s who we made them for. Our formulas are tested on XL breeds to ensure deep cleaning without drying their larger, often thicker coats.

Absolutely. Our hypoallergenic formula is free from common irritants like alcohol, artificial dyes, and sulfates. Perfect for sensitive-skinned breeds.

Yes. The conditioner penetrates dense fur, softens the undercoat, and makes post-bath brushing much easier.

Use lukewarm water, a non-slip mat, and bathe in sections. Use a dog-specific grooming glove or shammy to make rinsing easier—and reward your pup after!

Yes. The formula is gentle and pH-balanced, safe for both puppies (over 12 weeks) and older dogs with thinner coats or dry skin.

Orders & Deliveries

We ship all orders within 1 business day of purchase.

  • Local (Lower Mainland, BC): Next-day delivery is available — most local orders arrive within 1–2 days.
  • Western Canada (outside Lower Mainland): Expect 2–4 business days via Canada Post.
  • Eastern Canada (e.g., Newfoundland): Shipping from BC typically takes 5–7 business days.
  • USA Orders: Delivery times vary by region, but most shipments arrive in 4–8 business days.

All orders ship from British Columbia, Canada, with tracking included so you can follow your package every step of the way.

At launch, all orders are fulfilled directly from our base in Langley, BC, Canada. This ensures quality control and careful handling as we get Pawlysh into your hands. Every package includes tracking and is packed with eco-conscious materials. As we grow, we plan to add U.S. fulfillment partners (3PLs) to provide even faster delivery across the United States.

If you're not completely satisfied, contact us within 30 days for a full refund or exchange—no questions asked.

Yes! Check out our Bundle & Save page for discounted kits. Subscriptions are coming soon for effortless restock and savings.

Currently, we ship to Canada and the United States only. International shipping is coming soon—sign up to our email list to be notified.